Figure: 40 TAC §711.402(a)

When the alleged perpetrator is a direct provider of a … The Investigator notifies Within…
Facility, community center, local
authority, HCS waiver program or
TxHmL waiver program provider
The facility, community
center, local authority,
HCS waiver program or
TxHmL waiver
program provider
One hour of receipt of the
allegation by DFPS
HCS waiver program provider or
TxHmL waiver program provider
DADS Office of
Consumer Rights and
Services
24 hours of receipt of the
allegation by DFPS or the next
working day
Service provider in the home or
community excluding the HCS waiver
program or TxHmL waiver program
Service provider 24 hours of receipt of the
allegation by DFPS
Limited service provider in the home or
community excluding the HCS waiver
program or TxHmL waiver program
Limited service provider & service provider 24 hours of receipt of the
allegation by DFPS
Managed care organization Managed care
organization
24 hours of receipt of the
allegation by DFPS
Consumer Directed Service Option
employer
(1) CDS employer; and
(2) Service coordinator,
case manager, or Fiscal
Management Service
Agency as appropriate
24 hours of receipt of the
allegation by DFPS