| (a) Complaints regarding agency services must be submitted
in writing to the director and librarian. Complaints may be mailed
to Director and Librarian, Texas State Library and Archives Commission,
P.O. Box 12927, Austin, Texas, 78711-2927; hand-delivered at 1201
Brazos Street, Austin, Texas, 78701, or sent by email to dir.lib@tsl.texas.gov.
The agency will review, investigate, and respond to complaints within
10 business days from the date the complaint is received. The agency
will notify the complainant if additional time is necessary to investigate
a complaint.
(b) The agency will maintain a record of complaints
filed. This will include information about parties to the complaint,
the subject matter of the complaint, a summary of the results of the
review or investigation of the complaint, and its disposition.
(c) The agency will make information available describing
its procedures for complaint investigation and resolution.
|
| Source Note: The provisions of this §2.53 adopted to be effective July 17, 1997, 22 TexReg 6431; amended to be effective September 7, 1998, 23 TexReg 9037; amended to be effective May 12, 2004, 29 TexReg 4463; amended to be effective August 25, 2008, 33 TexReg 6810; amended to be effective March 12, 2024, 49 TexReg 1458 |
