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TITLE 13CULTURAL RESOURCES
PART 1TEXAS STATE LIBRARY AND ARCHIVES COMMISSION
CHAPTER 2GENERAL POLICIES AND PROCEDURES
SUBCHAPTER APRINCIPLES AND PROCEDURES OF THE COMMISSION
RULE §2.53Service Complaints

(a) For the purpose of improving services to the public and resolving complaints about services of the Texas State Library, state publications of the library as defined in §3.1 of this title (relating to State Publications Depository Program) shall include a notice that complaints may be made to the director and librarian with the director's mailing address and telephone number. Such notice shall also be posted in all public service areas and public access computer systems.

(b) Complaints regarding service delivery, grants and the administration of grants will be processed promptly and efficiently in accordance with the procedures outlined in §2.55 of this title (relating to Protest Procedure).

(c) The commission will maintain a record of complaints filed. This will include information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.

(d) The commission will make information available describing its procedures for complaint investigation and resolution. The commission will periodically notify the complaint parties of the status of the complaint until final disposition.


Source Note: The provisions of this §2.53 adopted to be effective July 17, 1997, 22 TexReg 6431; amended to be effective September 7, 1998, 23 TexReg 9037; amended to be effective May 12, 2004, 29 TexReg 4463; amended to be effective August 25, 2008, 33 TexReg 6810

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