Institutions operating under SARA shall make their resolution
policies and procedures readily available to students taking courses
under SARA provisions.
(1) Complaints against an institution operating under
SARA must first go through the institution's own procedures for resolution
grievances.
(2) If a person bringing a complaint is not satisfied
with the outcome of the institutional process for handling complaints,
the complainant may appeal, within two years of the incident, to the
board.
(3) Coordinating Board staff will review the appeal,
determine a resolution to the appeal, and notify the complainant and
the institution of the decision.
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