| (a) The Agency closes a case when minimal services
have been provided enhancing the applicant's independence and the
applicant does not need the full array of OIB services, or when the
customer's ILP has been completed, typically within 18 months of plan
development. The case will be closed sooner without completion of
services if:
(1) the customer does not meet eligibility criteria;
(2) the customer is unavailable, for an extended period
of time, to complete an assessment of independent living needs and
staff has made repeated efforts to contact and encourage the applicant
to participate;
(3) the customer has refused services or further services;
(4) the customer is no longer present in Texas;
(5) the customer's whereabouts are unknown;
(6) the customer's medical condition is rapidly progressive
or terminal;
(7) the customer has refused to cooperate with the
Agency; or
(8) the customer's case has been transferred to another
agency.
(b) A customer or the customer's representative, as
appropriate, shall be notified of any case closure except when the
customer's whereabouts are unknown.
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