(a) The Department will maintain records of all complaints
received in accordance with its retention policy. Such records will
include the information required by Finance Code §13.011.
(b) At least quarterly, a senior member of the Department's
division for consumer assistance or other qualified employee designated
by the Commissioner will review a sample of complaints closed administratively
due to lack of jurisdiction, lack of a violation, or for evidentiary
reasons.
(c) At least quarterly, the Department will submit
to the Finance Commission of Texas a report of the sources, subjects,
types, and dispositions of complaint activity during the preceding
period.
(d) The Department will make available on its website
information describing procedures for complaint receipt, investigation,
and disposition.
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