Learning objective:

(1) Basic management cycle concepts

(A) Demonstrate how to set specific and measurable goals and objectives;
(B) Demonstrate how to plan and prioritize goals and objectives;
(C) Understand principles of human resource management (hiring, compensation, supervision, training, and development);
(D) Understand principles of fiscal management (budgeting, pricing strategies, and purchasing);
(E) Identify data collection techniques (observation, demographic info, market research); and
(F) Compare process evaluation (timeliness, organization, and feedback) with outcome evaluation (attainment of goals and follow up plans).

(2) Basic management skills as they apply to child-care business

(A) Identify and apply commitment to professionalism;
(B) Understand principles of leadership;
(C) Identify personal management style;
(D) Demonstrate interpersonal and communication skills (verbal and written);
(E) Develop method of evaluating/assessing personnel (sharing expectations, giving feedback, using assessment tools); and
(F) Identify conflict resolution techniques.

(3) Managing an effective day care program

(A) Develop center specific procedures and processes (maintenance, emergencies, job descriptions);
(B) Understand record keeping systems (personnel, clients, fiscal, schedules, and menus);
(C) Apply principles of nutrition and safe food service; and
(D) Evaluate program operation for compliance with Minimum Standards.