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TITLE 28 | INSURANCE |
PART 1 | TEXAS DEPARTMENT OF INSURANCE |
CHAPTER 21 | TRADE PRACTICES |
SUBCHAPTER Q | COMPLAINT RECORDS TO BE MAINTAINED |
RULE §21.2501 | Applicability and Purpose |
This subchapter applies to all insurers as defined in §21.2502 of this title (relating to Definitions). The purpose of this subchapter is to prescribe the minimum information required to be maintained in the complaint record of an insurer, to provide a recommended format for the maintenance of such a record by insurers, and to require presentation of such information at the time of examination of insurers or upon other request for complaint record information by the department. Complaint record maintenance provisions of this subchapter apply to all complaints of an insurer not specifically excepted by this subchapter, including complaints relating to the claims settlement practices of an insurer. |
Source Note: The provisions of this §21.2501 adopted to be effective December 7, 1998, 23 TexReg 12398; amended to be effective November 7, 2021, 46 TexReg 7408 |