(a) Levels of recognition. The department will establish
criteria for multiple levels of recognition for performance.
(b) Recognition criteria for minimum recognition level.
The recognition criteria shall include, but are not limited to, factors
that indicate whether the office:
(1) timely remits registration fee collections;
(2) timely remits motor vehicle sales tax and penalties;
(3) consistently applies statutes, rules, and policies
governing motor vehicle transactions; and
(4) maintains bonds as required by statute or administrative
rule.
(c) Recognition criteria for a higher recognition level.
In addition to the recognition criteria listed in subsection (b) of
this section, the recognition criteria shall include, but are not
limited to, factors that indicate whether the office:
(1) performs efficiently and with low error rates;
(2) processes transactions in a timely fashion;
(3) has customer feedback programs; and
(4) has fraud, waste, and abuse awareness and prevention
programs.
(d) Possible additional criteria for a higher recognition
level. In addition to the recognition criteria listed in subsections
(b) and (c) of this section, the department may include recognition
criteria, such as the following, that indicate whether the office:
(1) implements cost-saving measures; and
(2) has customer feedback metrics to measure customer
satisfaction.
(e) Posting recognition criteria. The department shall
post the recognition criteria on its website.
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