| (a) The educator preparation program (EPP) shall adopt
and send to Texas Education Agency (TEA) staff, for inclusion in the
EPP's records, a complaint procedure that requires the EPP to timely
attempt to resolve complaints at the EPP level before a complaint
is filed with TEA staff.
(b) The EPP shall post on its website a link to the
TEA complaints website and information regarding how to file a complaint
under the EPP's complaint policy.
(c) The EPP shall post a notification at all of its
physical site(s) used by employees and candidates, in a conspicuous
location, information regarding filing a complaint with TEA staff
in accordance with §228.121(b) of this title (relating to Complaints
and Investigations Procedures).
(d) Upon request of an individual, the EPP shall provide
information in writing regarding filing a complaint under the EPP's
complaint policy and the procedures to submit a complaint to TEA staff
in accordance with §228.121(b) of this title.
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