(a) Purpose. The purpose of this rule is to establish
minimum requirements for VoIP Positioning Center (VPC) Operators providing
or facilitating the providing of 9-1-1 service using a dynamic Automatic
Location Identification (ALI) solution. This rule is intended to provide
the end-users of IP-enabled voice service providers (VSPs) with a
consistent level of 9-1-1 service that is more comparable to wireline
E9-1-1 service.
(b) Applicability. This rule is applicable to VPC Operators
providing or facilitating the providing of 9-1-1 service to VSP end-users
whose voice service is either fixed or nomadic, but non-mobile. Nomadic
service is service that an end-user can access from any broadband
connection. This rule provides the minimum standards for a VPC Operator
to implement 9-1-1 service requirements.
(c) Registration. A VPC Operator shall register with
the Commission and provide written notice to each 9-1-1 Entity in
whose region or territory they provide VPC service. Registration is
a prerequisite to accessing a 9-1-1 Entity's Network and 9-1-1 Database,
for obtaining 9-1-1 Entity approval to obtain pseudo automatic number
identifications (pANIs), and for accessing dedicated 9-1-1 trunking,
as applicable. Registration shall be made on a form provided by Commission
staff and includes:
(1) VPC Operator name;
(2) Services provided;
(3) Name of 9-1-1 Entity in whose region or territory
the VPC Operator provides service;
(4) Name and contact information of its VSP customers;
(5) Whether the VPC Operator collects or remits 9-1-1
service fees on behalf of any of its VSP customers' end-users.
(d) Service Plan. A VPC Operator shall submit to the
Commission a service plan consisting of the pANIs obtained from the
North America Numbering Plan Administrator and the Emergency Service
Number (ESN) assignment associated with each pANI.
(e) Certification. A VPC Operator shall annually, and
upon request by the Commission or a 9-1-1 Entity, update and certify
the accuracy of its registration information.
(f) Coordination with 9-1-1 Entity. Upon request from
the Commission or a 9-1-1 Entity in whose region or territory a VPC
Operator provides service, the VPC Operator shall coordinate with
the Commission or requesting 9-1-1 Entity to ensure compliance with
this rule and the proper provisioning of 9-1-1 service.
(g) VPC Operator Minimum Requirements in Providing
9-1-1 Service. A VPC Operator shall:
(1) use the current Master Street and Address Guide
(MSAG) of each 9-1-1 Entity in whose region or territory the Operator
provides 9-1-1 service to:
(A) validate end-user ALI;
(B) assign wireline ESNs from Emergency Services Query
Key (ESQK) pools created for such purpose; and
(C) use the correct ESQK pool in order to enable displaying
valid English Language Translations (ELTs) matching the assigned wireline
ESN;
(2) accept delta MSAG files in a manner consistent
with the standard current format of initial MSAG files to maintain
the MSAG for near real-time validation purposes;
(3) provide a pANI shell record containing the Automatic
Number Information (ANI) and ALI associated with the 9-1-1 call;
(4) provide the equivalent of MSAG-validated routing
with associated wireline ESN, including the appropriate National Emergency
Number Association (NENA) Class of Service (COS) code provided by
its VSP and used by the 9-1-1 Entity in its region or territory. The
foregoing requires VPC Operator to request from its VSP customers
that they convey the correct COS codes for the VSPs' end-users;
(5) provide its VSP customer's NENA Company ID in the
Company ID field in the ALI record associated with each 9-1-1 call.
VPC Operator's NENA Company ID should be identified by the pANI. In
areas where the 9-1-1 Database supports using two NENA Company IDs,
the two Company IDs shall be populated as provided in NENA standard
02-010; and
(6) not use fictitious data in the pANI shell record
associated with each 9-1-1 call.
(h) MSAG validation and ALI Discrepancies. A VPC Operator
shall address MSAG validation errors and ALI discrepancies within
three (3) business days of notification by a 9-1-1 Entity. A VPC Operator
shall verify that referred MSAG validation and ALI discrepancies have
been resolved and provide written notice to the notifying 9-1-1 Entity.
(1) A VPC shall obtain prior approval from the notifying
9-1-1 Entity before resolving a validation or discrepancy using an
address translation or alias. A notifying 9-1-1 Entity shall use its
best efforts to approve/deny requests for translations or aliases
within three (3) business days of receipt of a request from a VPC
Operator.
(2) A VPC shall refer questions about a 9-1-1 Entity's
MSAG to the appropriate 9-1-1 Entity. If the VPC Operator does not
receive a response within three (3) business days, it shall escalate
the issue to the 9-1-1 Entity or a representative of the appropriate
MSAG authority.
(i) ESQKs. Upon request from a 9-1-1 Entity, a VPC
Operator will provide a listing of ESQKs used in the requesting 9-1-1
Entity's region or territory and a description of the standard period
of aging and re-use cycle of ESQKs (e.g., how long ESQK information
for the 9-1-1 call remains visible for call transfers).
(j) Conversion and Deletion of Static 9-1-1 ALI Records.
A VPC Operator whose VSP customer has static 9-1-1 ALI records in
the 9-1-1 Database shall notify in writing its customer and the 9-1-1
Entity when conversion from the static protocol is complete to enable
the VSP to initiate removal of all affected static records from the
9-1-1 Database.
(k) Records and Information. To the extent permitted
by 47 U.S.C. §222(g), a VPC Operator will, upon request from
the Commission or a 9-1-1 Entity, provide records and information
described by that section or timely forward the request to all affected
VSPs and provide notice to the Commission or the requesting 9-1-1
Entity. Records and information submitted in response to a request
shall be kept confidential in accordance with 47 U.S.C. §222(g)
and Health and Safety Code §771.061, and used for purposes of
enhancing the provisioning of 9-1-1 service or emergency notification
service.
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