(a) This section does not apply to a deregulated company
holding a certificate of operating authority or to an exempt carrier
under Public Utility Act (PURA) §52.154.
(b) A contract between an operator service provider
(OSP) and a call aggregator for the provision of operator services
through telephones that are intended for public use shall require
the call aggregator to allow 9-1-1 calls to be outpulsed directly
to the public service answering point without requiring a coin or
credit card.
(c) Where end user choice, as defined in §26.5
of this title (relating to Definitions), is not available, a contract
between an OSP and a call aggregator for the provision of operator
services through telephones that are intended for public use shall
require the call aggregator to allow "0-" calls and to directly, without
charge to the calling party, route all "0-" calls to an OSP that provides
access to emergency services that meet the technical standards set
forth in paragraphs (1) - (6) of this subsection. The OSP shall:
(1) identify the originating telephone number and the
location of the originating telephone, except dominant certificated
telecommunications utilities (DCTUs) shall be allowed to identify
the location using internal sources such as repair service or business
office records if such internal sources are accessible to operators
for emergency purposes 24 hours a day;
(2) have a complete and current list of all emergency
service provider telephone numbers for each NPA-NXX served, including,
but not limited to, police or sheriff, fire, and ambulance;
(3) be available 24 hours a day, seven days a week,
without requiring a coin or credit card;
(4) promptly connect the appropriate emergency service
provider;
(5) stay on the line until such time as the operator
determines that the caller has been connected to the proper emergency
service provider; and
(6) require that the call aggregator make a test call
when equipment providing access to the OSP is installed, serviced,
or relocated and at least semi-annually from each originating telephone
number subscribed to the OSP, in order to verify the originating telephone
number and the location of the telephone, unless the OSP receives
automatic number identification (ANI), as defined in §26.5 of
this title for that telephone number.
(d) When and where available, use of end user choice
is required.
(e) The requirements of this section shall not apply
to telephones located in confinement facilities.
(f) Nothing in this section shall be deemed to require
the initial routing of "0-" calls from pay telephones owned by a local
exchange company that provides access to emergency service providers
and that meets the requirements enumerated in §26.315 of this
title (relating to Requirements for Dominant Certificated Telecommunications
Utilities (DCTUs)) to any OSP other than the local exchange company
itself.
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