(a) A company license holder shall, either orally or
in writing, notify all clients or recipients of services of the license
number and the mailing address, telephone number, and email address
of the department's Regulatory Services Division for the purpose of
directing complaints.
(b) If a company license holder chooses to provide
the notice required by subsection (a) of this section in written form,
the notice shall contain the company's license number, and mailing
address, telephone number, and email address of the department, in
a type face of the same size as that which appears in the document
as a whole but in no case less than ten (10) point font.
(c) All company license holders must display conspicuously
in the principal place of business and in any branch office a sign
containing the name, mailing address, telephone number, and email
address of the department's Regulatory Services Division, and a statement
informing consumers or recipients of services that complaints against
licensees may be directed to the department.
(d) The company's license number must be displayed
on any vehicle on which the company name is displayed, and must be
in letters and numbers at least one (1) inch high and permanently
affixed or magnetically attached to each side of the vehicle in a
color contrasting with the background color.
(e) A company license holder may not act in a manner
to cause reasonable confusion or misunderstanding on the part of a
consumer or the public regarding the services provided or to be provided,
or the charges for those services.
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