A facility must:
(1) report to HHSC via the online portal, or by speaking
with an HHSC agent at 1-800-458-9858, upon learning of alleged abuse
or neglect of a client and submit an investigation report to HHSC
no later than the fifth working day after the initial report;
(2) maintain incident reports as required by §559.75
of this subchapter (relating to Client Records);
(3) ensure the confidentiality of individual client
records and other information related to clients; and
(4) inform the client, or client's responsible party,
orally and in writing of the client's rights, responsibilities, and
grievance procedures in a language the client, or client's responsible
party, understands.
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