| (a) Any facility staff who has reasonable cause to
believe that a client is experiencing abuse, neglect, or exploitation
must report the abuse, neglect, or exploitation to HHSC's state office
at 1-800-458-9858 immediately and must follow the facility's internal
policies regarding abuse, neglect, or exploitation.
(b) The following information must be reported to HHSC:
(1) name, age, and address of the client;
(2) name and address of the person responsible for
the care of the client, if available;
(3) nature and extent of the elderly or disabled person's
condition;
(4) basis of the reporter's knowledge; and
(5) any other relevant information.
(c) The facility must investigate the alleged abuse,
neglect, or exploitation and submit a written report of the investigation
electronically via the online portal to HHSC no later than the fifth
day after the oral report and be available for inspection by HHSC.
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