| (iv) the time the individual is called in response
to the alarm call, recorded in hours, minutes, and seconds;
(v) the name of the contacted responder, if applicable;
(vi) a brief description of the reason for the alarm
call; and
(vii) if the reason for the alarm call is an emergency,
a statement of how the emergency was resolved.
(13) If an alarm call results in a responder being
dispatched to the individual's home for an emergency, the program
provider must ensure that:
(A) the service coordinator receives written notice
of the alarm call within one business day after the alarm call;
(B) if the CFC ERS provider is a contracted provider,
the program provider receives written notice from the contracted provider
within one business day after the alarm call; and
(C) written notices required by subparagraphs (A) and
(B) of this paragraph is maintained in the individual's record.
(14) A program provider must ensure that, if an equipment
failure occurs, other than during a system check required by paragraph
(7) of this subsection:
(A) the individual is informed of the equipment failure;
and
(B) the equipment is replaced within one business day
after the failure becomes known by the CFC ERS provider.
(15) If an individual is not informed of the equipment
failure and the equipment is not replaced in compliance with paragraph
(14) of this subsection, the program provider must ensure that:
(A) the failure to comply is because of good cause;
and
(B) as soon as possible, the individual is informed
of the equipment failure and the equipment is replaced.
(16) A program provider must ensure that, if the CFC
ERS equipment registers five or more "low battery" signals in a 72-hour
period:
(A) a visit to an individual's home is made to conduct
a system check within five business days after the low battery signals
occur; and
(B) if the battery is defective, the battery is replaced
during the visit.
(17) A program provider must ensure that, if a system
check or battery replacement is not made in accordance with paragraph
(16) of this subsection:
(A) the failure to comply is because of good cause;
and
(B) as soon as possible, a system check and battery
replacement is made.
(18) A program provider must ensure that the following
information is documented in an individual's record:
(A) the date the equipment failure or low battery signal
became known by the CFC ERS provider;
(B) the equipment or subscriber number;
(C) a description of the problem;
(D) the date the equipment or battery was repaired
or replaced; and
(E) the good cause for failure to comply as described
in paragraphs (15)(A) and (17)(A) of this subsection.
(y) A program provider must ensure that CFC support
management is provided to an individual or LAR if:
(1) the individual is receiving CFC PAS/HAB; and
(2) the individual or LAR requests to receive CFC support
management.
|
| Source Note: The provisions of this §566.7 adopted to be effective January 5, 2003, 27 TexReg 12254; transferred effective September 1, 2004, as published in the Texas Register September 10, 2004, 29 TexReg 8841; amended to be effective March 1, 2007, 32 TexReg 544; amended to be effective December 1, 2013, 38 TexReg 8673; amended to be effective September 1, 2014, 39 TexReg 6549; amended to be effective November 15, 2015, 40 TexReg 7827; amended to be effective March 20, 2016, 41 TexReg 1867; transferred effective June 19, 2023, as published in the May 26, 2023 issue ofthe Texas Register, 48 TexReg 2732 |
