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TITLE 40 | SOCIAL SERVICES AND ASSISTANCE |
PART 19 | DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES |
CHAPTER 702 | GENERAL ADMINISTRATION |
SUBCHAPTER I | OFFICE OF CONSUMER AFFAIRS SERVICES |
DIVISION 2 | OFFICE OF CONSUMER AFFAIRS COMPLAINT PROCESS |
RULE §702.823 | Must a complainant go through another agency complaint process before contacting the Office of Consumer Affairs? |
No. Although the Department of Family and Protective Services encourages complaint resolution at the local level, a complainant may file a complaint with the Office of Consumer Affairs at any time, without going through another agency process for complaint resolution. |
Source Note: The provisions of this §702.823 adopted to be effective September 1, 2016, 41 TexReg 6078 |