| (a) A grievance regarding the performance of functions
of the Ombudsman Program by the State Ombudsman is addressed in accordance
with this subsection.
(1) A grievance about the State Ombudsman that is not
related to fraud, waste, or abuse must be submitted to the Director
of the Office of the Ombudsman.
(2) A grievance about the State Ombudsman related to
fraud, waste, or abuse must be submitted to the Office of the Inspector
General.
(b) A grievance regarding the performance of functions
of the Ombudsman Program by a representative of the Office who is
an employee or volunteer of HHSC is addressed in accordance with this
subsection.
(1) The State Ombudsman:
(A) ensures that a grievance may be submitted:
(i) in writing, in person, or by telephone; and
(ii) anonymously;
(B) requests, but does not require disclosure of, the
name and contact information of a grievant;
(C) documents the nature of the grievance in detail;
(D) documents the name of persons contacted during
the investigation; and
(E) within 30 days after receiving the grievance:
(i) notifies the representative of the Office who is
the subject of the grievance that a grievance was submitted;
(ii) investigates the grievance; and
(iii) develops and submits a response to the grievant,
including actions to be taken, if any.
(2) The State Ombudsman submits a grievance about a
representative of the Office who is an employee or volunteer of HHSC
related to fraud, waste, or abuse to the Office of the Inspector General.
|
