(a) If a borrower has voluntarily suspended service,
then the borrower may contact the agency at any time to reinstate
service. Service will be reinstated if less than five years have elapsed
since service was suspended, the borrower still meets eligibility
requirements, and the account is otherwise in good standing, as described
in §9.3(c)(3) of this chapter (relating to Eligibility).
(b) If service was automatically suspended because
the borrower had not been active for one year, then the borrower may
contact the agency at any time and request that service be reinstated.
Service will be reinstated if less than five years have elapsed since
service was suspended, the borrower still meets eligibility requirements,
and the account is otherwise in good standing.
(c) If a borrower has been suspended for cause, service
may be reinstated when the cause has been resolved or the suspension
has expired, depending on the cause of suspension. In the case of
a lengthy suspension, the patron will receive instructions, as part
of the suspension notification, as to how to reinstate service. The
borrower must continue to meet eligibility requirements and the account
must otherwise be in good standing.
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