| (a) Each CCTS user shall be billed monthly as follows:
(1) variable recurring costs for usage sensitive services;
(2) fixed recurring costs for non-usage sensitive services;
(3) CCTS user's proportionate use of common telecommunications
services, operational costs, administrative cost and/or equipment
for said services provided to all or some CCTS users;
(4) CCTS user's nonrecurring charges for any telecommunications
services provided by the department;
(5) employee fringe benefits; and
(6) bill rate intervention.
(b) Each CCTS user shall notify the department in writing
within twenty-one (21) days of receipt of a billing of any errors
in the bill, including all requests for additional time to research
billing issues. All CCTS user requests for additional time beyond
the twenty-one (21) day period are subject to written approval by
the Chief Financial Officer of the department, or designee. The notice
must provide details as to the nature of the error and all information
the user may have to assist in resolution of the error(s). All allegations
of errors in bills must be based on a good-faith belief that the charges
in question are not the responsibility of the user. Each CCTS user
shall make payment in the amount of the bill not found to be in error
within thirty (30) days of receipt pursuant to the Prompt Payment
Act, Chapter 2251, Government Code. Upon resolution of the alleged
error(s), if the CCTS user owes the department, the payment shall
be paid within ten (10) days of the date of resolution. Upon resolution
of the alleged error, if the billing was found to be in error, the
department shall make a notation in the user's billing record and
no further collection attempts shall be undertaken against the user.
(c) In order to maintain sufficient amounts in the
telecommunications revolving account to make timely payments to the
telecommunications service providers, the department may require any
CCTS user to make advance payments based on 80% of the average of
each CCTS user's prior three month billing, exclusive of charges described
in subsection (a)(4) of this section. Advance payments, that are not
equal to the actual amount due for the subsequent payment period,
will be adjusted accordingly.
(d) CCTS records shall be maintained by the department
as required by law.
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