|(a) Eligible DCS Customers.
(1) In accordance with §2054.377, Texas Government
Code, participation by an institution of higher education in the DCS
program requires approval by the Information Technology Council for
(2) In accordance with Chapter 771, Texas Government
Code, each participating institution of higher education shall execute
an Interagency Contract with the department defining the services
to be provided prior to the start of services.
(b) Request for Services.
(1) For prospective higher education DCS Customers
(A) Prior to providing services, a request for new
services shall be submitted via a formal written request addressed
to the Director of Data Center Services. The written request shall,
at a minimum, include the written approval from the Information Technology
Council for Higher Education, DCS Customer's estimated compute volume
and service requirements.
(B) Upon receipt of any such request to initiate service,
a cost estimate will be provided by the DCS Program to the prospective
(2) After established as a DCS Customer, institutions
of higher education requesting additional services offered under this
rule shall follow the policies and procedures established for all
DCS Customers documented in the Service Management Manual.
(A) Upon receipt of any such request for additional
services a cost estimate will be provided by the DCS Program to the
(B) Along with the cost estimate, a formal notice from
the DCS Program to the DCS Customer shall include:
(i) The scope of the services to be provided; and
(ii) The implementation schedule.
(3) A DCS Customer seeking to obtain project work or
other service changes shall submit a request via the online Service
Catalog, or through a phone call to the service desk