| (a) Service providers shall collect and remit the 9-1-1
service fees authorized by Health and Safety Code §§771.071,
771.0711, and 771.0712 (collectively, 9-1-1 fees) and the equalization
surcharge authorized by Health and Safety Code §771.072 (the
surcharge) from their customers in accordance with Health and Safety
Code Chapter 771. Customers includes subscribers, end-users, and any
other person or entity not expressly exempted from the 9-1-1 fees
or surcharge by Health and Safety Code §771.074.
(b) A service provider shall collect the 9-1-1 fees
and surcharge in the same manner it collects those charges for service,
except that the service provider is not required to take legal action
to enforce the collection of the fees or surcharges. Service providers
have no authority to cease collecting and remitting 9-1-1 fees and
surcharges for any non-exempt customer unless and until formally authorized
to do so by the Commission.
(c) A service provider that fails to separately state
the 9-1-1 fees or surcharge on a customer's bill or combined in an
appropriately labeled single line item on the customer's bill is not
exempt from the requirements of this section.
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