| (a) Applicability. This section applies to state health
and human services agencies as defined in §531.001(4), Government
Code.
(b) Quarterly Reports.
(1) The executive head of each health and human services
agency shall report quarterly to the governing body of the agency
on the agency's efforts to streamline and simplify the delivery of
services.
(2) The reports shall be presented at the governing
body's regular meetings in March, June, September, and December for
efforts during the previous three months. If the governing body of
the agency does not hold a meeting in the designated month, then the
report shall be presented at the next meeting after the designated
month.
(3) Each agency shall submit a copy of the report to
the Health and Human Services Commission within 15 days from the date
the report was submitted to the agency's governing body.
(c) Report Content and Format.
(1) Information to be included in the report and the
report format will be defined by the Health and Human Services Commission,
and will include descriptions of activities that relate to streamlining
and simplifying of the delivery of services.
(2) Activities that streamline and simplify the delivery
of services may include, but are not limited to the following:
(A) consolidation, coordination, streamlining or simplification
of administrative or support functions, including use of automation
or the Internet;
(B) state/local collaborations or partnerships;
(C) coordination or collaboration initiatives with
other state agencies;
(D) cost-efficiency or cost-effectiveness initiatives;
(E) efforts to streamline or simplify service delivery
at one or more of the following stages:
(i) planning;
(ii) eligibility determination;
(iii) intake or enrollment;
(iv) outreach, marketing, or education;
(v) implementation;
(vi) case management or referral;
(vii) quality assurance; or
(viii) evaluation;
(F) other efforts that increase consumer satisfaction.
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