| (a) A program provider and an FMSA must complete visit
maintenance, including the visit maintenance described in §354.4007(d)
of this subchapter (relating to EVV System):
(1) in accordance with the EVV Policy Handbook; and
(2) within the visit maintenance time frame after the
date a service was provided as described in the EVV Policy Handbook.
(b) If a CDS employer elects to complete visit maintenance
on the HHSC Employer's Selection for Electronic Visit Verification
Responsibilities form, the CDS employer must complete visit maintenance
in accordance with subsection (a)(1) and (2) of this section.
(c) After the visit maintenance time frame has expired,
the program provider, FMSA, and CDS employer may complete visit maintenance
only if:
(1) the program provider, FMSA, or CDS employer submits
a Visit Maintenance Unlock Request in accordance with the EVV Policy
Handbook; and
(2) HHSC or an MCO approves the Visit Maintenance Unlock
Request.
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