| (a) SNAP. (1) A primary cardholder who moves from Texas, either permanently or temporarily, may use the EBT card to access SNAP benefits at a retailer in another state. (2) If the cardholder cannot find a retailer in another state that accepts the EBT card, the cardholder must contact the Texas EBT call center's toll-free number. The EBT Help Desk helps find a retailer where the cardholder can use his or her benefits. (b) TANF. (1) A primary cardholder who moves from Texas, either permanently or temporarily, may use the EBT card to access TANF benefits at a retailer or business in another state. (2) If the cardholder cannot find a retailer or business in another state that accepts the EBT card, the cardholder must contact the Texas EBT call center's toll-free number. The EBT Help Desk helps find a retailer or business where the cardholder can use his or her benefits. (3) If the cardholder moved from Texas on or after the first of the month but before accessing that month's TANF benefits and cannot find a retailer that accepts the Texas EBT card, the Texas Health and Human Services Commission (HHSC) may mail a benefit conversion warrant (full month's benefit amount only) to the household's new address. A cardholder must contact a local HHSC eligibility determination office to request the conversion. |
