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TITLE 1ADMINISTRATION
PART 15TEXAS HEALTH AND HUMAN SERVICES COMMISSION
CHAPTER 372TEMPORARY ASSISTANCE FOR NEEDY FAMILIES AND SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAMS
SUBCHAPTER FBENEFITS
DIVISION 1BENEFITS IN GENERAL
RULE §372.1518Reporting and Replacing a Lost or Stolen EBT Card
(a) TANF and SNAP cardholders are responsible for protecting their EBT cards and personal identification numbers (PIN).

(b) Cardholders must contact the Texas EBT call center's toll-free number to report a lost or stolen card or compromised PIN.

  (1) The call center EBT contractor immediately places a hold on the card access.

  (2) The Texas Health and Human Services Commission applies the requirements of 7 CFR §274.12(f)(5) to both TANF and SNAP accounts.

(c) A cardholder initiates replacement of the EBT card or PIN.

Source Note: The provisions of this §372.1518 adopted to be effective September 1, 2009, 34 TexReg 5361

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