| (a) Retailers that must provide manual voucher services are: (1) stores that do not qualify for equipment because they do not average at least $100 a month in SNAP transactions; or (2) do not have electricity or a phone line at the time of the purchase. (b) A retailer with online transaction processing capabilities may provide manual voucher services if the third-party processor, the Texas EBT system, the POS terminal, or the personal identification (PIN) pad is inoperative. (c) A retailer authorized under 7 CFR §278.1 may use manual vouchers with preliminary or delayed telephone verification. (d) Retailers that delay telephone verification or obtain preliminary telephone verification may process manual TANF cash-back redemptions and SNAP redemptions when they are able to: (1) contact the EBT call center by telephone; and (2) obtain an authorization number for the amount of purchase before completing the sale. (e) Retailers that delay telephone verification or obtain preliminary telephone verification must: (1) complete the manual voucher properly and legibly; (2) include the telephone authorization number; (3) ensure that the voucher is signed by the client and initialed by the sales clerk; and (4) submit the voucher to the retailer management EBT contractor within 15 calendar days after the date of purchase. (f) The retailer management EBT contractor: (1) processes a voucher within three banking business days after receipt; or (2) if the voucher is incomplete or otherwise improperly prepared and submitted, returns the voucher to the retailer for correction or completion, or both, within four banking business days after the date the retailer management EBT contractor receives it. |
