| (a) Electronic voucher transaction. A retailer may enter a manual voucher into a point-of-sale terminal at the retailer location and submit it as an electronic voucher in the form of an Advice transaction. (b) Electronic Benefit Transfer (EBT) electronic manual voucher procedures. If a retailer with electronic voucher capacity uses a manual voucher, the retailer or its third-party processor must complete the manual voucher as specified in §372.1705 of this subchapter (relating to Manual Voucher Transaction Requirements) and: (1) obtain voice authorization from the EBT call center before completing the manual voucher transaction; (2) enter the authorization code on the manual voucher and in the Advice; and (3) submit the Advice transaction within 15 calendar days after the date of purchase. (c) In a dispute, a retailer must submit the manual voucher to the Texas Health and Human Services Commission (HHSC) or the retailer management EBT contractor upon request by HHSC or the retailer management contractor. |
