| (a) The retailer management EBT contractor: (1) investigates and resolves transaction disputes between a retailer and third-party processor; and (2) requests information from the initiator and responder as needed. (b) The retailer management EBT contractor responds in writing: (1) within 10 banking business days after initiation, if the dispute is over system errors; and (2) within 15 calendar days after initiation for all other disputes. (c) Funds are transferred to the retailer or third-party processor only. (d) A chargeback transaction may be used to resolve a disputed EBT program transaction. A chargeback may be issued against the: (1) retailer management EBT contractor; (2) retailer; or (3) third-party processor's settlement account. |
