|(a) SOAH is required by §2155.089 and §2262.055
of the Texas Government Code to review a vendor's performance under
a contract after the contract is completed or otherwise terminated.
Vendor performance must be reported to the comptroller using the comptroller's
tracking system to rate vendors on an A through F scale, with A being
the highest grade.
(b) A vendor who receives a grade lower than a C in
the vendor performance tracking system may file a protest regarding
the lower grade assigned to the vendor in the system. For protests
related to the rating or score for a vendor performance review, SOAH
will comply with the applicable statutes, rules, and written policies
and guidelines issued by the comptroller.