| (a) The agency may suspend a borrower's service if:
(1) borrower requests suspension of service because
of illness, temporary relocation, or other personal reasons;
(2) borrower has not been active for a year;
(3) staff of the National Library Service request suspension
of the account;
(4) the agency determines the borrower misused the
service, as described in §9.11 of this chapter (relating to Misuse
of Service); or
(5) the agency identifies a problem with the account
and the agency needs additional information from the borrower.
(b) In the event of suspension under subsection (a)(3)
and (a)(5) of this section, the agency will take the following actions:
(1) attempt to contact the borrower and resolve the
situation so that service may be restored;
(2) determine an appropriate period of suspension if
the situation warrants an extended suspension.
(c) Suspension for cause generally will not exceed
six months. In some instances, a longer suspension may be imposed
after consultation with staff of the National Library Service. In
the case of minor problems with the account, such as outdated or incorrect
contact information, suspension is in effect until the problem is
corrected or resolved.
(d) Any suspension may be extended if the cause has
not been resolved as of the end of the previous suspension.
(e) Suspension of service may be limited only to the
portion of service being misused. For example, if the misuse relates
to Braille books, then Braille service would be suspended, but circulation
of other formats would continue. The scope of the suspension will
be determined by the extent of the cause and at the discretion of
the agency.
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