Borrowers must notify the agency if any of the following circumstances
occur:
(1) the borrower moves to a different address, acquires
a different telephone number, or changes email address;
(2) the borrower desires to cancel service permanently
or to place service on temporary hold for vacation, illness, or other
reasons;
(3) the borrower moves temporarily or permanently to
a location outside the State of Texas;
(4) the borrower desires to add a contact person or
remove a contact person;
(5) the borrower wishes to designate a person to have
access to the account and to act for the borrower;
(6) the borrower wishes to block a person from having
access to the account or to request that that person no longer act
for the borrower; or
(7) the borrower ceases to be eligible for service.
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