Each gas company shall have written procedures which shall
include at a minimum the following provisions:
(1) a procedure or method for receiving leak complaints
or reports, or both, on a 24-hour, seven day per week basis;
(2) a requirement to make and maintain a written record
of all calls received and actions taken;
(3) a requirement that supervisory review of leak complaints
must be completed and documented by 10:00 a.m. of the next business
day for calls received by midnight on the previous day;
(4) standards for training and equipping personnel
used in the investigation of leak complaints or reports, or both;
(5) procedures for locating the source of a leak and
determining the degree of hazard involved;
(6) a chain of command for service personnel to follow
if assistance is required in determining the degree of hazard;
(7) instructions to be issued by service personnel
to customers or the public or both, as necessary, after a leak is
located and the degree of hazard determined.
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| Source Note: The provisions of this §8.205 adopted to be effective November 24, 2004, 29 TexReg 10733; amended to be effective February 4, 2009, 34 TexReg 582; amended to be effective January 6, 2020, 45 TexReg 121 |
