|(a) Application. Unless the context clearly indicates
otherwise, in this subchapter the term "electric utility" applies
to all electric utilities that provide retail electric utility service
in Texas. It does not apply to municipal utilities.
(b) Purpose. The purpose of the rules in this subchapter
is to establish minimum customer service standards that electric utilities
must follow in providing electric service to the public. Nothing in
these rules should be interpreted as preventing an electric utility
from adopting less restrictive policies for all customers or for differing
groups of customers, as long as those policies do not discriminate
based on race, color, sex, nationality, religion, or marital status.
(c) Definitions. The following words and terms when
used in this subchapter shall have the following meanings, unless
the context indicates otherwise.
(1) Applicant--A person who applies for service for
the first time or reapplies after disconnection of service.
(2) Burned Veteran--A customer who is a military veteran
who a medical doctor certifies has a significantly decreased ability
to regulate the body temperature because of severe burns received
(3) Customer--A person who is currently receiving service
from an electric utility in the person's own name or the name of the
(4) Days--Unless the context clearly indicates otherwise,
in this subchapter the term "days" shall refer to calendar days.