| (a) Purpose. The provisions of this subchapter are
intended to ensure that competitive operator services are provided
in a fair and reasonable manner and to maximize consumer choice by
ensuring that consumers have access to their carriers of choice when
using telephones intended for use by the public.
(b) Application. This section does not apply to a deregulated
company holding a certificate of operating authority or to an exempt
carrier under Public Utility Act (PURA) §52.154.
(c) Definition. The term "rate information," when used
in this subchapter, shall mean all charges ultimately charged to the
end user by the operator service provider (OSP), including any surcharges,
fees, and any other form of compensation charged by the OSP on behalf
of the call aggregator.
(d) Complaints relating to operator services.
(1) The OSP shall have a toll-free telephone number
that callers may use, during normal business hours, to voice complaints
and make inquiries. After normal business hours, the OSP shall have
an answering machine/mechanism to receive complaints.
(2) Section 26.30 of this title (relating to Complaints)
shall apply to all complaints under this subchapter.
(3) The commission may formally investigate any complaint
against any OSP, interexchange carrier or dominant certificated telecommunications
utility alleged to have violated the provisions of this subchapter.
The company shall be given an opportunity to informally resolve any
complaint involving violation of these rules. If no resolution is
achieved informally, the commission may formally investigate the complaint
upon its own motion or upon request of the original complainant.
(e) Enforcement. Upon proper notice, evidentiary hearing,
and determination that a violation has occurred or is about to occur,
the commission may take action to stop, correct or prevent the violation.
Any OSP found to be in violation of provisions of this subchapter
is subject to administrative penalties, civil penalties, and injunctive
relief pursuant to the PURA §§15.023, 15.028, and 15.021.
|
