(a) An internet-based school must verify a student's
identity.
(1) To verify the student's identity, the school must
ask each student a minimum of ten personal validation questions. Students
have no more than 60 seconds to respond to a personal validation question.
If a student answers more than 30% of the personal validation questions
incorrectly, the student must be dropped from the course.
(2) In lieu of the validation method required in paragraph
(1) of this subsection, a school may use another validation method
that has been approved by the commission upon request by that school.
(b) A student may be allowed to reenter a course through
the use of a username and password, or by other means approved by
the commission that are as effective as password verification.
(c) An internet-based school may present the course
of instruction on a unit basis that is approved by the commission.
(1) At the conclusion of a unit, the student must answer
five comprehension questions on the material in that unit. A student
may not proceed to the next unit if the student:
(A) answers more than one question incorrectly; or
(B) has not viewed all multimedia components of a unit.
(2) Comprehension questions on a unit test must be
of a difficulty level that a student cannot correctly answer them
without having viewed the material in that unit. Comprehension questions
on a unit test may be short answer, multiple choice, or a combination
of those methods.
(3) If a student incorrectly answers more than one
comprehension question on a unit test, the student must restart and
complete that unit again before being retested.
(4) During a unit retest, the student must be asked
comprehension questions that are different from those he was previously
asked.
(5) If different comprehension questions are asked
and the student has restarted and completed the unit after each failed
test, a school may decide how many times the student may be retested
on a unit.
(d) A student must correctly answer at least 70% of
the questions asked on the Commission Standard Competence Test administered
to him to be eligible to receive a Seller Server Certificate.
(e) A student who does not correctly answer 70% of
the questions asked on the Commission Standard Competence Test administered
to him may be immediately retested once. If the student does not correctly
answer 70% of the questions asked on the retest, the student must
repeat the course in full.
(f) A student must have adequate access to a help desk
to resolve technical issues and the hours must be posted for the student
to review before registering for the course. If a request for support
is made outside of the posted time period, technical support must
contact the requestor and attempt to resolve the issue during the
next posted time period that follows the request. Access to technical
assistance may be provided by means of:
(1) email;
(2) direct messaging; or
(3) phone with active voicemail.
(g) Questions by a student about the content of the
course of instruction must be answered by the holder of a seller server
trainer certificate.
(1) The school must make available to students the
days and times a Seller Server Trainer will be available to answer
content related questions prior to registering for the course; and
(2) Seller Server Trainers must be available a reasonable
amount of time weekly to provide support to students.
(h) An internet-based school may not allow any advertisements
to appear during the course of instruction. Advertisements that appear
on the website when the course of instruction is not being presented
must follow established marketing practices.
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Source Note: The provisions of this §50.7 adopted to be effective January 1, 2011, 35 TexReg 7054; amended to be effective April 17, 2018, 43 TexReg 2268; amended to be effective February 13, 2023, 48 TexReg 662 |