A massage school shall develop and implement a written policy
pertaining to the conduct of students, including a grievance policy.
The policy shall:
(1) include conditions for dismissal;
(2) include conditions for re-entrance of those students
dismissed for violating the conduct policy;
(3) attempt to resolve disputes between students, including
drops and graduates, and the school or instructor;
(4) require that adequate records be maintained of
grievances and resolutions;
(5) require that every effort to resolve grievances
and complaints is made; and
(6) prohibit a massage school from disciplining or
retaliating against a student for filing a complaint with the department.
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