| (a) A provider shall notify a client, a client's authorized
representative, or multi-disciplinary team, as appropriate, of the
conditions of telehealth services, including, but not limited to,
the right to refuse or discontinue telehealth services, options for
service delivery, differences between in-person and remote service
delivery methods, and instructions for filing and resolving complaints.
(b) A provider shall obtain client consent before services
may be provided through telehealth. If a client previously consented
to in-person services, a provider shall obtain updated consent to
include telehealth services.
(c) The initial contact between a provider and client
may be at the same physical location or through telehealth, as determined
appropriate by the provider.
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