|(a) The department shall list, with its business telephone
number, a toll-free telephone number established to accept complaints
relating to a health profession regulated by the department.
(b) A license holder shall notify each client of the
name, mailing address, email address, telephone number, and website
of the department for the purpose of directing complaints to the department.
A license holder shall display this notification:
(1) on a sign prominently displayed in the primary
location of practice of each license holder, if any; and
(2) on written documents including a written contract,
a bill for service, or information brochure provided by the license
holder to a client or third party.
(c) A license holder shall not make any alteration
on official documents issued by the department.
(d) The commission has adopted rules in Chapter 100
of this title related to handling complaints regarding standard of
care pursuant to Texas Occupations Code §51.2031.
(e) A qualified person may assist the department in
the review and investigation of complaints and is immune from liability
related to these activities pursuant to Texas Occupations Code §51.252.
(f) Provisions regarding the confidentiality of complaint
and disciplinary information under this chapter are located in Texas
Occupations Code §51.254.
(g) The department may disclose a complaint or investigation
and all information and materials compiled by the department in connection
with the complaint or investigation to a person's certifying entity
in accordance with Texas Occupations Code §51.254.
(h) For purposes of this chapter, a health profession
is a profession for which the enabling statute is located in Title
3, Texas Occupations Code, or that is determined to be a health profession
under other law.