(a) A provider must ensure that courses are delivered
in a manner conducive to learning.
(b) A provider must include in all advertisements for
a continuing education course the provider's number and the course
number assigned to it by the department. Provider web page announcements
concerning courses are considered advertisements for purposes of this
rule.
(c) A provider must ensure that instructors possess
both the subject matter knowledge they are teaching as well as the
teaching ability required to impart the information.
(d) No later than 15 days after the course completion
date, a provider must issue to each participant who attended the entire
course a certificate of completion that includes the following information:
(1) name and number of course;
(2) course completion date;
(3) provider name and number;
(4) number of hours of continuing education credit
for which the course is approved;
(5) signature of the provider representative; and
(6) name, license type and license number of the participant
who attended.
(e) A provider must submit to the department, on the
appropriate department-approved form, a course completion report no
later than seven days after the course completion date. The report
shall include the following information:
(1) name and number of course;
(2) course completion date;
(3) provider name and number;
(4) the location where the course was taught;
(5) the number of participants to whom a certificate
was issued;
(6) the name, license type and license number of each
participant to whom a certificate of completion was issued; and
(7) the total amount of continuing education record
fees owed to the department, if any.
(f) A provider must retain participant course completion
records for a period of two years after completion of a course.
(g) Upon request, a provider shall provide to a participant,
within ten days of the date of the request, copies of the participant's
records. A reasonable fee to cover copying costs may be charged to
the participant.
(h) Upon request, a provider shall provide information,
including copies of specified records, to the department within ten
days of the date of the request.
(i) A provider shall cooperate fully with the department,
its employees and representatives in the investigation of a complaint
or performance of an audit.
(j) A provider may not publish false or misleading
advertisements.
(k) An advertisement which contains a fee charged by
a provider shall display all fees for the course in the same place
in the advertisement and with the same degree of prominence. If the
provider requires participants to purchase course materials which
are not included in the tuition, such fees must appear in the advertisement.
(l) Providers are responsible for the conduct and administration
of their courses, including the punctuality of classroom sessions,
verification of participant attendance and instructor performance.
Providers shall ensure that their courses are administered in substantially
the same manner as represented in the application for course approval.
(m) A provider must pay all required fees, including
record fees, or administrative penalties, in a manner prescribed by
the department.
(n) Upon notification by the department that a provider
is past due or not current on the payment of any unpaid required fees,
including record fees, or administrative penalties, a provider may
not enroll a participant in a continuing education course without
department approval.
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