| (a) No later than ten (10) days after the completion
date of the certification training program, a provider must issue
to each participant who completed the program a certificate that includes
the following information:
(1) name of the provider and number of the certification
training program;
(2) program completion date;
(3) printed name and signature of a provider representative;
and
(4) name of the participant.
(b) No later than ten (10) days after completion of
the certification training program, a provider must submit an electronic
record, in a manner and format prescribed by the department, containing
the following information:
(1) name of the provider and number of the certification
training program;
(2) program completion date; and
(3) the full name of each participant who completed
the program.
(c) A certification training program provider must
retain participant completion records for a period of two years after
completion of a program.
(d) Upon request, a certification training program
provider shall provide information, including copies of specified
records, to the department within ten (10) days of the date of the
request.
(e) A certification training program provider shall
cooperate fully with the department in the investigation of a complaint
or performance of an audit.
(f) A certification training program provider may not
publish false or misleading advertisements.
(g) Certification training program providers are responsible
for the administration of their programs, including the verification
of participant attendance and performance. Providers shall ensure
that their programs are administered in substantially the same manner
as represented in the application for approval.
(h) Certification training program providers must maintain
current contact information on file with the department. This includes,
at minimum, a mailing address, phone number, and license numbers of
all supervising air conditioning and refrigeration contractors.
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