| (a) A program provider must ensure that the instructor
provides each participant who successfully completes the applicable
court-ordered program a certificate of program completion prescribed
by the department within five days of successful completion. If an
exit interview is required, the program will not be deemed to be successfully
completed and a certificate of program completion must not be issued
until the exit interview has been conducted.
(b) A program provider that offers or provides a court-ordered
program may provide the certificate to the participant by regular
mail or present it to the participant after successful completion
of the course. A program provider shall not provide a certificate
to a participant by electronic means.
(c) Certificates shall only be issued by the department
to the program provider. All program providers must maintain an ascending
numerical accounting record of all issued and unissued certificates.
(d) The program provider is responsible for ensuring
that an original certificate of program completion is issued to each
participant who successfully completes a program. The program provider
must retain one copy of the certificate in its records.
(e) Each program provider must develop procedures for
issuing duplicate certificates.
(1) The procedures must ensure that the duplicate certificate
is a new certificate, is clearly identified as being a duplicate of
a previously issued certificate and includes the control number of
the previously-issued certificate.
(2) The court-ordered program must indicate at the
bottom of the course roster on which the participant's original control
number was recorded that a duplicate certificate was issued and shall
show the new control number and date of issuance for the duplicate
certificate.
(f) If a program provider allows its license to expire
or otherwise loses its license, it must, within 30 days after expiration
or other termination of the license, return all unused certificates
of program completion to the department.
(g) A program provider is responsible for the certificates
in accordance with this subsection.
(1) A program provider may request the serially numbered
certificates by submitting an order with the department's authorized
vendor stating the number of certificates to be purchased and include
payment of all appropriate fees.
(2) A program provider may not transfer unassigned
certificates to a licensed program other than the licensed program
for which the certificates were ordered.
(3) The program provider must maintain effective protective
measures to ensure that unissued certificates are secure. The program
provider must report all unaccounted-for certificates to the department
within fifteen (15) working days of the discovery of the incident.
In addition, the program provider must investigate the circumstances
surrounding the unaccounted-for certificates. A report of the findings
of the investigation, including preventative measures for recurrence,
must be submitted to the department within thirty (30) days of the
discovery.
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