| (a) General requirements. This course is recommended
for students in Grades 11 and 12. Students shall be awarded two credits
for successful completion of this course. A student may repeat this
course once for credit provided that the student is experiencing different
aspects of the industry and demonstrating proficiency in additional
and more advanced knowledge and skills.
(b) Introduction.
(1) Career and technical education instruction provides
content aligned with challenging academic standards and relevant technical
knowledge and skills for students to further their education and succeed
in current or emerging professions.
(2) The Human Services Career Cluster focuses on preparing
individuals for employment in career pathways that relate to families
and human needs such as counseling and mental health services, family
and community services, personal care services, and consumer services.
(3) Practicum in Human Services provides background
knowledge and occupation-specific training that focuses on the development
of consumer services, early childhood development and services, counseling
and mental health services, and family and community-services careers.
Content for Practicum in Human Services is designed to meet the occupational
preparation needs and interests of students and should be based upon
the knowledge and skills selected from two or more courses in a coherent
sequence in the human services cluster.
(4) Instruction may be delivered through school-based
laboratory training or through work-based delivery arrangements such
as cooperative education, mentoring, and job shadowing.
(5) Students are encouraged to participate in extended
learning experiences such as career and technical student organizations
and other leadership or extracurricular organizations.
(6) Statements that contain the word "including" reference
content that must be mastered, while those containing the phrase "such
as" are intended as possible illustrative examples.
(c) Knowledge and skills.
(1) The student demonstrates professional standards/employability
skills as required by business and industry. The student is expected
to:
(A) apply interpersonal communication skills in business
and industry settings;
(B) explain and recognize the value of collaboration
within the workplace;
(C) examine the importance of time management to succeed
in the workforce;
(D) identify work ethics/professionalism in a job setting;
and
(E) develop problem-solving and critical-thinking skills.
(2) The student analyzes career paths within the human
services industries. The student is expected to:
(A) review careers within the Human Services Career
Cluster;
(B) complete a resume;
(C) create, maintain, and present an employment portfolio
with content such as licensures or certifications, samples of work,
and evaluation from a supervisor for use during practicum experience
in human services careers;
(D) demonstrate appropriate interviewing skills to
seek employment or job shadowing experiences;
(E) analyze the effects of the human services industry
on local, state, national, and global economies; and
(F) analyze the role of professional organizations
in human-services professions.
(3) The student uses oral and written communication
skills and solves problems using critical-thinking skills. The student
is expected to:
(A) practice effective verbal, nonverbal, written,
and electronic communication skills;
(B) use effective communication skills such as ability
to empathize, motivate, listen attentively, and speak courteously
and respectfully when working with clients;
(C) apply appropriate customer service techniques to
complete transactions;
(D) investigate client resources and risk tolerance
levels such as evaluating client resources versus cost, educating
client about most beneficial choices, and recommending best products,
plans, or services for the client; and
(E) consult with supervisor when needed to expedite
solutions to client problems.
(4) The student uses business tools or procedures to
create human services information and facilitate client interactions.
The student is expected to:
(A) evaluate numerical information and perform complex
calculations accurately;
(B) use appropriate electronic resources to access
current information;
(C) use word-processing, database, spreadsheet, or
presentation software to accurately prepare needed documents; and
(D) discuss and practice appropriate workplace communication
etiquette.
(5) The student identifies how organizational systems
affect performance and the quality of products and services. The student
is expected to:
(A) examine global factors that affect the performance
and quality of products and services in the industry;
(B) apply principles of planning, design, development,
and evaluation to accomplish long-range goals; and
(C) implement quality-control systems and practices
that ensure quality products and services.
(6) The student determines a healthy environment that
inspires client confidence in services provided. The student is expected
to:
(A) identify appropriate locations to safely offer
human services;
(B) examine a functional work environment, equipment
needs, and required utilities for offering human services;
(C) describe elements of a non-threatening workplace
environment;
(D) identify appropriate social skills necessary for
interacting with a diverse population;
(E) discuss and employ procedures necessary to provide
emergency aid for workplace accidents; and
(F) explore components of a disaster and emergency
response plan and use when directed.
(7) The student uses leadership and teamwork skills
in collaborating with others. The student is expected to:
(A) collaborate with others to accomplish organizational
goals and objectives;
(B) establish and maintain working relationships with
all levels of personnel; and
(C) propose organizational priorities to ensure quality.
(8) The student describes and observes ethical and
legal responsibilities associated with providing human services. The
student is expected to:
(A) investigate situations requiring client advocacy
and advocate when necessary;
(B) describe and practice ethical behaviors when working
with human services clients; and
(C) comply with laws and regulations related to retail,
governmental, or private services.
(9) The student selects and uses appropriate business
procedures and equipment to produce satisfying client outcomes and
business success. The student is expected to:
(A) manage funds using appropriate technology;
(B) place orders for customers and supplies using sound
business practices;
(C) respond to client questions appropriately; and
(D) advise clients using appropriate and relevant information.
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