Complaints may be resolved by issuance of a warning letter
or a conditional letter of agreement, which does not involve a formal
disciplinary action.
(1) Warning letters inform licensees of their duties
under the Act, the Council Act, or council rules, and whether the
council has a concern about the circumstances surrounding the complaint.
(2) A conditional letter of agreement informs the licensee
of the licensee's duties under the Act, the Council Act, or Council
rules, whether the conduct or omission complained of appears to violate
such duties, and creating Council ordered conditions for the long-term
resolution of the issues in the complaint. This conditional letter
of agreement specifies the immediate disposition of the complaint.
The licensee is issued the conditional letter of agreement by staff;
and a signature of agreement by the licensee is required. If the licensee
fails to comply with all the Council ordered conditions in the specified
time frame outlined in the conditional letter agreement, staff will
open a new complaint arising out of non-compliance with the conditional
letter agreement or the underling conduct.
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