| (a) Acknowledgement. The program within the department
shall provide an acknowledgement of receipt of the correction request
to the requesting individual within 10 days from the receipt of the
request.
(b) Review of request. The program with custody and
control of the information shall review the information identified
by the individual as incorrect and determine whether the information
is in fact incorrect in the department's record.
(1) If the department determines that the information
is incorrect in an electronic record or form, an individual with authority
to access the information shall enter the correction into the record
by electronic media, at or near the place where the incorrect information
appears with the date, reason for the correction, by whom the correction
was requested, and by whom the correction was made.
(2) If the department determines that the information
is incorrect in a paper record or form, an individual with authority
to access the information shall insert the information as submitted
by the individual requesting the correction, along with an entry of
the date, and the name of the individual inserting the correction.
(3) If the department determines that the information
is correct, no correction shall be made to the information, and no
entry of the request for correction shall be made in the department's
record.
(c) Notification. The program or division within the
department shall notify the individual that the record is already
correct or has been corrected and provide the individual with a copy
of the corrected information.
(d) Charges. The department shall not charge or bill
a requesting individual for correction of an incorrect record.
(e) Records. The department shall not alter or destroy
an original agency record or document in its possession except as
required or authorized by law.
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