| (a) A CMA must, at least annually, conduct a survey
of all individuals, LARs, and actively involved persons to determine
their satisfaction with the provision of case management.
(b) A CMA must develop a written quality assurance
process to evaluate and improve the quality of case management provided
by the CMA based, at least in part, on the results of the survey required
by subsection (a) of this section.
(c) At least annually, a CMA must:
(1) review all final investigative reports from HHSC
for an investigation described in §259.319(c) of this subchapter
(relating to CMA: Requirements Related to the Abuse, Neglect, and
Exploitation of an Individual) and, based on the review, identify
program process improvements that help prevent the occurrence of abuse,
neglect, and exploitation and improve the delivery of case management
services; and
(2) evaluate critical incident data reported in accordance
with §259.303(h) of this subchapter (relating to Protection of
Individual) and identify program process improvements that help prevent
the occurrence of critical incidents and improve service delivery.
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