| (a) A program provider must conduct an annual survey
of individuals, LARs, and actively involved person to determine satisfaction
with services.
(b) At least annually, a program provider must:
(1) review all final investigative reports from HHSC
and based on the review, identify program process improvements that
help prevent the occurrence of abuse, neglect, and exploitation and
improve the delivery of services; and
(2) evaluate critical incident data reported in accordance
with §260.201(d) of this subchapter (relating to Protection of
Individual), compare the program provider's use of restraint to aggregate
data provided by HHSC on HHSC's website, and identify program process
improvements that help prevent the occurrence of critical incidents
and improve service delivery.
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