| (a) A program provider must ensure that a service provider
involved in purchasing the minor home modification for the individual:
(1) contacts the individual by phone or during an in-home
visit within seven business days after completion of the inspection
as described in §260.327 of this division (relating to Inspection
of a Minor Home Modification) to determine whether the individual
or LAR is satisfied with the minor home modification; and
(2) documents the result of the contact on an HHSC
Documentation of Completion of Purchase form as described in the Deaf Blind with Multiple Disabilities Program Manual.
(b) If an individual or LAR is not satisfied with the
minor home modification, the program provider must process the individual's
or LAR's dissatisfaction as a complaint in accordance with 40 TAC §49.309
(relating to Complaint Process).
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