| (a) Response time. A provider must respond to an alarm
call within 60 seconds of the alarm, 24 hours a day, seven days a
week.
(b) Response to alarm calls. A provider must, in response
to an alarm call:
(1) record the response time in seconds;
(2) attempt to contact the individual to verify that
an emergency exists before contacting a responder; and
(3) immediately contact a responder if:
(A) the individual verifies there is an emergency;
or
(B) the provider is unable to reach the individual.
(c) Documentation of alarm calls.
(1) A provider must document an alarm call at the
time the alarm call is received and after it is resolved. The documentation
must include:
(A) the name of the individual;
(B) the date and time the provider receives the alarm
call, recorded in hours, minutes, and seconds;
(C) the time the monitor called the individual in response
to the alarm call, recorded in hours, minutes, and seconds;
(D) the name of the contacted responder, if applicable;
(E) a brief description of the incident; and
(F) a statement of how the incident was resolved.
(2) A provider must provide written notification to
the case manager by the next working day after an alarm call that
results in a responder being dispatched to an individual's home.
|
| Source Note: The provisions of this §279.79 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617 |
