An OCR provider must ensure staff members complete training
and document evidence of training in the following:
(1) trauma informed care;
(2) cultural competency;
(3) rights of persons receiving OCR services in accordance
with §307.173 of this subchapter (relating to Rights);
(4) identifying, preventing, and reporting abuse, neglect,
and exploitation in accordance with 25 TAC Chapter 414, Subchapter
L (relating to Abuse, Neglect, and Exploitation in Local Authorities
and Community Centers) to the Texas Department of Family and Protective
Services at 1-800-252-5400 or online at www.txabusehotline.org in
accordance with applicable state laws and rules; and
(5) using a protocol for preventing and managing aggressive
behavior, including de-escalation intervention techniques in accordance
with 25 TAC Chapter 415, Subchapter F (relating to Interventions in
Mental Health Services).
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