| (a) An applicant must submit an application on the
forms prescribed by HHSC through the online portal.
(b) An applicant must complete and furnish all documents
and information that HHSC requests in accordance with instructions
provided with the application. All uploaded documents an applicant
submits must be complete and accurate. If an applicant provides incorrect
or false information, or withholds information, on an application,
HHSC may:
(1) deny the application; or
(2) assess an administrative penalty, as described
in §558.602(e)(5) of this chapter (relating to Administrative
Penalties).
(c) When an applicant submits an application through
the online portal with full payment of applicable license fees, HHSC
reviews the application and supporting documents to determine if it
is complete and accurate. A complete and accurate application includes
all documents and information that HHSC requests as part of the application
process.
(1) HHSC processes the application in accordance with
time frames established in §558.31 of this subchapter (relating
to Time Frames for Processing and Issuing a License).
(2) If an applicant decides not to continue the application
process for a license after submitting the application and license
fee, the applicant must submit a written request to HHSC to withdraw
the application. HHSC does not refund the license fee.
(d) If an application is not complete and accurate,
HHSC provides the applicant with electronic notice through the online
portal, that the application is incomplete and specifies the information
required to complete the application.
(1) The applicant must submit to HHSC, through the
online portal, the additional information requested to complete the
application by no later than 30 days after the date of the notice.
HHSC sends only one electronic notice through the online portal of
the information needed to complete the application.
(2) If an applicant fails to submit the required information
to complete the application within 30 days after HHSC provides electronic
notice through the online portal, HHSC considers the application incomplete
and may deny the application. If HHSC denies the application, HHSC
does not refund the license fee.
(3) HHSC, at its discretion, may accept information
later than 30 days based on extenuating circumstances. HHSC may assess
the late fee authorized in §558.3(c) and set out in §558.3(d)
of this chapter (relating to License Fees) for the parent agency and
any applicable branch offices or ADSs for failure to comply with paragraph
(1) of this subsection.
(e) HHSC may deny issuance of a license for any of
the reasons specified in §558.21 of this subchapter (relating
to Denial of an Application or a License).
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